Project Manager (Regional Team)

For one of our global clients, we are building a centralized customer service and project management team in Poland that will provide ongoing service for local markets within EMEA. A dedicated market-focused team will coordinate all localizations of central campaigns, market activation, and tactical support for local markets.

We are looking for: Project Manager (dedicated to one of the markets, UK, Germany, France, Spain, or Italy).

Your role in a nutshell

As Project Manager you will be supporting Client Service Leaders in transition process by reviewing existing processes and scopes, migrating work from Tier 1 markets (UK, France, Spain, Italy, Germany), and making sure the delivery process is done in timely manner to ensure a high level of client’s satisfaction.

What will keep you busy during the day:

  • Understanding client’s business brief
  • Articulating project’s objectives to the team members
  • Coordinating ground-level project execution
  • Acting as an internal liaison that reinforces client/project priorities, clarifies requirements, and solves for identified cross-discipline gaps
  • Scheduling and running meetings with internal constituents
  • Managing project team relationships in coordination with Client Service Team
  • Supports Client Service Team Leader and team in scoping new engagements
  • Helping the Client Service Team Leader and team drive internal and external communications (scheduling meetings, compiling/distributing notes, tracking action items, ensuring follow-through on intermediate and milestone deliverables, and so on)
  • Maintaining project momentum and keeps the project and team on track
  • Working in agreed framework and supports others within it by staying in line with it
  • Monitoring team performance according to SLA and KPIs, addresses key issues
  • Cataloging and maintaining all project documentation and deliverables
  • Supporting requirements gathering and refinement, including stakeholder interviews (and any required gap analysis), gathering, and organizing supporting information, analyzing data, and preparing reports that summarize findings; may function as a stakeholder proxy, both authoring and validating acceptance criteria
  • Assisting with defining and clearly explaining necessary project processes/workflows

Skills and experience required to be successful in this role include:

  • Previous experience in similar role gained in Regional Hubs, SSC and BPO providing international customer service ideally in area of digital marketing, e-commers, content management, or others related to marketing
  • Fluent business English is a must as you will be working 100% in English
  • Bachelor’s degree or equivalent experience in a related field
  • Minimum 2 years of experience in managing marketing or e-commerce projects
  • Excellent communication skills with ability to create clarity where there is ambiguity/confusion
  • Strong organization skills Attention to detail, willingness to ask questions and ability to follow up
  • Understanding of agile methodologies, including Kanban
  • Experience documenting functional requirements for digital projects/products

Our offer:

  • Unusual opportunity to be a part of the transition team and influence the way support our client
  • Career progression in an energizing/dynamic environment that offers a lot of fun & fulfillment
  • Expanding knowledge during internal training – VMLY&R Academy) and/or with self-paced learning available on the e-learning platform Ascent360 and many others matching your interests and business needs
  • Mental health is of great importance to us that is why we will care for your time off and offer you flexible working hours with home office option

Here what comes next:

  • You read this ad, you feel like this might be an awesome fit for you, and you apply,
  • If your candidacy matches our position, the Talent Acquisition Lead will arrange a phone interview with you
  • We will get back to you or invite you to an online or in person interview with the hiring Manager within one week of the 1st interview with Talent Acquisition Lead.
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