Account Executive/ Senior Account Executive (Regional Team)

For one of our global clients, we are building a centralized customer service and project management team in Poland that will provide ongoing service for local markets within EMEA. A dedicated market-focused team will coordinate all localizations of central campaigns, market activation, and tactical support for local markets.

We are looking for: Account Executive/ Senior Account Executive (dedicated to one of the markets: UK, Germany, France, Spain, or Italy)

Your role in a nutshell

As an Account Executive/ Senior Account Executive you will be part of transition team and your main focus will be on service delivery and making sure the delivery process is done in timely manner to ensure a high level of client’s satisfaction.

What will keep you busy during the day:

· Client Management – building and maintaining a Client relationship, built upon trust and mutual understanding

· The Briefing process – Account Executives should work closely with their Account Manager to make sure that all briefs are approved by the appropriate parties

· The creative process & creative teams – Throughout the creative process ensuring the creative teams are kept up-to-date with any changes or developments, providing assistance in answering any questions and ensure that the appropriate account team reviews are set up in advance of all client meetings

Skills and experience required to be successful in this role include:

  • Min 2 years of experience in client service within agency, previous experience in similar role gained in Regional Hubs, SSC and BPO providing international customer service ideally in area of digital marketing, e-commers, content management, or others related to marketing
  • Understanding of digital, social as well as traditional advertising channels
  • Fluent business English is a must as you will be working 100% in English
  • An ease in building a good rapport with several of internal and external stakeholders
  • Strong focus on process management and execution
  • Demonstrating initiative in process improvement projects that will increase efficiency and client satisfaction

Our offer:

  • Unusual opportunity to be a part of the transition team and influence the way support our client
  • Career progression in an energizing/dynamic environment that offers a lot of fun & fulfillment
  • Expanding knowledge during internal training – VMLY&R Academy and/or with self-paced learning available on the e-learning platform Ascent360 and many others matching your interests and business needs
  • Mental health is high value to us that is why we will care for your time off and offer you flexible working hours with home office option

Here what comes next:

  • You read this ad, you feel like this might be an awesome fit for you, and you apply
  • If your candidacy matches our position, the Talent Acquisition Lead will arrange a phone interview with you
  • We will get back to you or invite you to an online or in person interview with the hiring Manager within one week of the 1st interview with Talent Acquisition Lead
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