To lead, inspire, set direction and drive to provide excellent services and manage the delivery of exceptional creative product that meets and/or exceeds the client’s business objectives.
The position provides leadership to the GAD’s that are each responsible for a portfolio of clients.
Key responsibilities/accountabilities:
• Responsible for business development in terms of growing existing client revenue as well as new business deals.
• Oversee at a Senior level the overall operation of their client services team to ensure efficiency, quality, service and cost-effective management of resources.
• Deliver business initiatives that enhance development of skills, knowledge and good practice in the agency.
• Deliver tactical solutions when necessary, to achieve higher quality within the confines of cost and time ensuring that any change is clearly communicated across the business.
• Identify opportunities for improved systems or use of resources, engage with Ops to implement change within the Agency to achieve operational excellence.
• Through close relationship with the clients, continuously develop the strategic direction of each client account and ensure communication of any directional changes to GAD’s.
• Ensure delivery of high standards of client satisfaction, measuring this through feedback, surveys, response to campaigns and continuously adapting and adjusting approaches to benefit client needs.
• To actively pursue and support the delivery of new business into the Agency through leadership or involvement of pitch project work and delivery.
• Ensure optimal integration between various agencies working on the client's account
Requirements
• Preference will be given to individuals with digital experience.
• Experience managing teams and large accounts.
• Minimum 2 years’ experience working in a BUD role or 6 years at a Lead/Client service
• Manager/CSD role, or at a Senior level
• At least 8 years’ having been directly accountable to work with client, liaise and engage on (Illustrating sound understanding) budgets, price quotes/CEs and invoices
• A sound knowledge of the relevant structures and processes in the agency
• Build presentations and deliver/present in a confident and compelling manner (including at Executive level)
• Strategic expertise in terms of insight and value-add (in an advisory capacity to client)
• Be able to present concept to clients, unpack them and respond to questions raised
• Visionary leadership skills
• Sound overall business acumen
• Strong understanding of financial management and budgeting
• Excellent client management and negotiation skills
• The ability to write comprehensive and insightful briefs
• Confident communication skills – always ensuring timeous response to written
• communication for internal and external stakeholders (including emails, meeting requests/calendar invites, text or WhatsApp messages, phone calls & voicemail)
• Promptly raising any concern around communication excessively outside of acceptable hours of communication or unreasonably cutting into personal/family time so that this can be addressed, and reasonable measures agreed upon