People have heightened expectations of brands. Brandsthat are winning are transforming via experience.CX delivers the interactions that fulfill a brand’s promise.Our formula to deliver value (RE)DefineNeed-States & Journeys Growth Implications Experience Gaps Growth Strategy Ecosystem Plan Employee Experience (EX) Roadmaprgb(7,0,45)MakeProof of Concepts to High Fidelity Prototypes Digital Products Scaled through Design Systems & Components Commerce Flows & POC 4T Ideation Output Code, APIs & Data Pipelines Scalable Infrastructure & Repeatable Testsrgb(7,0,45)EnrichMaturity Assessment & Workforce Enablement Plan Search & Content Strategy Data Architecture & Personalization Plan Omnichannel Optimization & Testing Plan Loyalty Strategy & Customer Growth Program MarTech Roadmap & Activation Planrgb(7,0,45)rgb(7,0,45)Experience in actionOur model and delivery process results in new ways of thinking and immediate organizational and customer impact. It also allows us to move quickly into executing on agreed-upon roadmaps and opportunities.Scroll through a portfolio of our work below.CX Practice InsightsHuman Centered is a podcast series hosted by Nick Brunker, group director of experience strategy at VMLY&R.Nick and featured guests explore how businesses — both large and small — are creating meaningful customer experiences.They also explore how professionals can tap into industry best practices to create value and gain traction in transforming your business.rgb(7,0,45)...Read Morergb(7,0,45)Connected and CompleteDon't Outsource Your EthicsBreak it, Shake it, Make itIn Defense Of The Right BrainChanging Views on AgileREDEFINING THE EXPERIENCE ERArgb(7,0,45)Let's talk!Connecting is what we do. We're ready to put our expertise to work for your brand. Reach out today.DAVID SHULMANCHIEF TRANSFORMATION OFFICER, GLOBAL LEAD OF CX GROWTHDAVID SHULMANdavid.shulman@vmlyr.comLYNN HURLEYManaging Director, Business DevelopmentLYNN HURLEYlynn.hurley@vmlyr.com