As the value of brand Apple approaches $250 billion — roughly the combined annual revenue of GM and Honda — few marketers question the importance of brand to a growing organization. The relationship between CX and brand may seem intuitive: "Customer experience will make or break the brand promise." But look beyond the inspirational quotes and you’ll most often discover that — in practice — brand and CX teams operate via separate strategic systems; divided by history, tradition and tools. The time has come for an evolved process for brand strategy; one that considers brand as a joint venture between brand planning and experience strategy, representing the best of each discipline and united by a hybrid set of tools capable of spanning organizational silos.As a starting point, we're sharing the Connected Brand House, a generalizable framework for brand and experience professionals to bridge historical divides and co-create brands that maximize business potential by making — and keeping better brand promises....Read MorePlease complete this form to download the report.Detailed information on the processing of your personal data can be found in our Privacy Policy.First NameLast NameIdentifierEmailTitleCompanyPrivacy PolicyClick here to indicate you agree to the terms presented in our Privacy Policy agreement.CAPTCHAThis question is for testing whether or not you are a human visitor and to prevent automated spam submissions.Related ContentContent type- Any -ArticleBAV BrandBasic pageBrandCase StudyClientCountryFlightItineraryJobLandingLocationPersonRegionRegional MenuSocial MenuStyleguideRelated Categories (field_related_categories)Related Clients (VERF selector)- Restricted access -. 30% ClubAbsolutActiviaadidasAgeas Federal Life InsuranceALICORPAlproAmaroAmbliopia Campaña MundialAmerican Academy LarnacaAmnesty InternationalAmnistía InternacionalArçelikAthosAustralian UnityBaby Quest FoundationBaileysBank of CyprusBank of CyprusbeIN SportsBetty CrockerBeymenBIMBOBiogen and FundAMEBlack Executive CMO AllianceBNP ParibasBond UniversityBootsBootsBreilBridgestoneBumble IndiaBurger KingCafé de ColombiaCaltexCanadian Women's FoundationCancer DojoCenter for ludomaniCenter ParcsCentrumCharalCity of HopeCoca-ColaCoffee ClubColgateColizeyCristal BeerCytaDanoneDanoneDANONE AGUASDarnitsaDefence Force RecruitingDell IndiaDell TechnologiesDepartamento de la FamiliaEarthquake CommissionEdgarsEdgeEfes PilsenEgekildeElena'sEtiEurekaEuroLifeFantaFaxe KondiFaxe Kondi BoosterFederal Prosecution ServiceFluffyFordFordFOUSPFritz HansenGatdaGazeta.plGazeta.plGenikes InsuranceGEODISGeodisGileadGoldenGoodlife Health ClubsGoogleGoogleGreenpeaceGrigoriou AllantikaGrundigHarinera del ValleHeineken GroupHill'sHindustan UnileverHopiHuman Rights CampaignHuman Rights FoundationIchitan BeveragesIdéalIKEAIKEAIKEAIninalIntelIt's Everyone's JourneyJCC Payment SystemsJCDecauxJohanniterKaracaKFCKraft HeinzLand Transport AuthorityLanitis | Coca-Cola HBCLegacyLesieurLibertyLiberty BusinessLifeDirectLINK4Lombard Odier LottoMacca'sManpower RecruitmentMastercardMaxx FlashMediacorpMeta PortalMigrosMilnutri Sure Ministry of HealthMint*dMiss AmericaMonash UniversityMondelezMovistarMr. Brown CyprusMr. ProperNasha RiabaNational Library BoardNetflixNetflixNew BalanceNew York Office of the MayorNiubizNo7Noizz.plOKEYOPAP CyprusOPAP Cyprus & Press and Information OfficeOzFishPaulPeakPernod RicardPfizerPizza HutPKU FoundationPozitifPRIME VIDEOPS4PugetPZUQFCCRed BullReutersRinsoRipcurlRipioRolling StoneRådet for Sikker TrafikSADIASalsas La ConstanciaSamsungSeezSettle CyprusSignalSophia For Children SpillemyndighedenSpotifySpriteSTAMMAStarbucksSuzukiTEBTECTennessee TourismThe Coffee ClubThe Female CompanyTHINK!TUITwitterTürkiye İş BankasıU.S. Census BureauU.S. Dept. of Health & Human ServicesU.S. NavyUnder ArmourUNILEVERUnipadsUnited RentalsupGradVehbi Koç VakfıViagra ConnectVodacomVodafoneVodafoneVodafone VakfıVolkswagenVolvicVoyTuristeando / Compañía de Turismo de Puerto RicoWecasablancaWendy'sWhirlpoolWork by Berlin Cameron (a VMLY&R company)Work by GlitchWork by Scholz & Friends (a VMLY&R company)Work by TAXI (a VMLY&R company)Work by VMLY&R CommerceWork by VMLY&R HealthYemeksepetiYeni RakıZespriZywiec Zdroj (Danone Group)Çiziİstanbul ModernRelated Locations (VERF selector)- Restricted access -- Restricted access -- Restricted access -- Restricted access -AmmanAtlantaAucklandBangkokBarcelonaBeijingBogotáBrisbaneBudapestBuenos AiresCaliCape TownCasablancaChicagoCincinnatiClevelandDallasDetroitDubaiHo Chi Minh CityIstanbulJakartaJohannesburgKalamazooKansas CityKarachiKrakowKuala LumpurKyivLimaLisbonLondonMadridMelbourneMemphisMexico CityMiamiMilanMinneapolisMontevideoMoscowMumbaiNashvilleNew DelhiNew YorkParisParsippanyPragueRio de JaneiroRogersRomeSan FranciscoSan JoséSan JuanSantiagoSeattleSeoulShanghaiSingaporeSydneySão Paulo (VML)São Paulo (Y&R)TaguigUlaanbaatarViennaWarsawWellingtonProving the Power of InclusivityTalent TrendsWhat Matters Most Share This Story