VMLY&R Named a Leader in The Forrester Wave for CX Consulting Strategy Services in Asia Pacific, Q4 2021

VMLY&R has been named a Leader in The Forrester Wave™: CX Strategy Consulting Services in Asia Pacific, Q4 2021. After a rigorous evaluation involving submissions, third-party research, and client reference interviews, Forrester scored VMLY&R the highest possible scores in the criteria of Strategic CS Vision Development, Supporting Products and Services, Delivery Consistency, and CX Metrics Development. Additionally, VMLY&R had among the highest scores in the Workforce Enablement criterion. According to the Forrester report, “CX strategy is in demand as CX becomes one of the top business priorities”.

The Forrester report states: “...VMLY&R punches above its weight with strong creativity, a farsighted vision, and a collaborative delivery style.” The Forrester report also noted, “Reference customers praised the firm for opening minds and discovering new markets through innovative thinking and energetic facilitation.” 

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