VMLY&R is spearheading industry disruption by being a new entrant in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022. The move marks significant competitive market evolution as integrated brand and marketing firms expand bespoke delivery offerings and differentiated experiences at scale. For the first time, VMLY&R met the strict criteria to be included in this evaluation which includes 13 other providers, comprised primarily of consultancies and one other WPP agency. The report evaluates top providers criteria in three high-level categories:Strength of Current Offering: “Key criteria for these solutions include business analysis, CX vision and strategy development, CX metrics development, CX analytics and insights, workforce enablement, customer-focused culture transformation, and standardized CX tools”.Strength of Strategy: Forrester “evaluated the practices’ vision, execution roadmap, delivery model, supporting products and services, partner ecosystem, and innovation roadmap”.Market Presence: “client penetration by region, employee presence by region, and average deal size”.To be included in this evaluation providers must demonstrate “capabilities in core CX strategy disciplines”, have “multinational operations” be relevant to Forrester clients and exceed “$250 million in annual revenue directly from CX strategy consulting engagements.”“We are proud to see our CX Transformation practice recognized by Forrester alongside top consultancy providers," said Jeff Geheb, VMLY&R global chief experience officer. "This performance reflects the value our clients’ place on bespoke strategies that drive growth and brand bonding via improved customer experiences. We are building on this momentum as part of our commitment to being our clients’ most important partner.” The Forrester report notes that “VMLY&R has a well-rounded approach to culture change, including leadership coaching, learning programs, and inclusion experience programs that assess and address cultural barriers to inclusion.” The report further notes, “reference clients highlighted a long list of [VMLY&R’s] strengths, including its innovation and thought leadership, methodologies and frameworks, and market research.One reference client said VMLY&R has a “customer-first approach leveraged with the right methodologies, areas of expertise, and experience for our digital vision and strategies as they relate to CX.” “To deliver the world’s most connected brands, VMLY&R has consistently invested in the ongoing evolution of our CX capabilities," said Jon Cook, VMLY&R global CEO. "We are proud to celebrate this recognition from Forrester, as we continue to advance our offerings, data, and guidance for our clients as they navigate new and emerging markets.”Subscribers to Forrester can access the complete report here.rgb(7,0,45)...Read MoreRelated Contentrgb(7,0,45)Content type- Any -ArticleBAV BrandBasic pageBrandCase StudyClientCountryFlightItineraryJobLandingLocationPersonRegionRegional MenuSocial MenuStyleguideRelated Categories (field_related_categories)Related Clients (VERF selector)- Restricted access -. 30% ClubAbsolutACCAC Sparta PrahaActiviaadidasadidasAgeas Federal Life InsuranceALICORPAlproAmaroAmbliopia Campaña MundialAmerican Academy LarnacaAmnesty InternationalAmnesty InternationalAmnistía InternacionalArçelikAthosAustralian UnityBaby Quest FoundationBaileysBank of CyprusBank of CyprusbeIN SportsBetty CrockerBeymenBICBIMBOBiogen and FundAMEBlack Executive CMO AllianceBNP ParibasBond UniversityBoonthavornBootsBootsBreilBridgestoneBumble IndiaBurger KingCafé de ColombiaCaltexCanadian Women's FoundationCancer DojoCenter for ludomaniCenter ParcsCentrumCharalCity of HopeCoca-ColaCoffee ClubColgateColgateColizeyCristal BeerCytaDanoneDanoneDANONE AGUASDarnitsaDefence Force RecruitingDell IndiaDell TechnologiesDepartamento de la FamiliaDifflamEarthquake CommissionEdgarsEdgeEfes PilsenEgekildeElena'sEtiEurekaEuroLifeFantaFaxe KondiFaxe Kondi BoosterFederal Prosecution ServiceFluffyFootball Association of the Czech RepublicFordFordFOUSPFritz HansenGatdaGazeta.plGazeta.plGenerali Česká pojišťovnaGenikes InsuranceGEODISGeodisGileadGoldenGoodlife Health ClubsGoogleGoogleGreenpeaceGrigoriou AllantikaGrundigHarinera del ValleHeineken GroupHill'sHindustan UnileverHonest Eggs Co.HopiHuman Rights CampaignHuman Rights FoundationIchitan BeveragesIdéalIKEAIKEAIKEAIninalinnogyIntelIntelIt's Everyone's JourneyJCC Payment SystemsJCDecauxJohanniterKaracaKauflandKDogKFCKindness FactoryKraft HeinzLand Transport AuthorityLanitis | Coca-Cola HBCLazy SneakersLegacyLesieurLibertyLiberty BusinessLifeDirectLINK4Lombard Odier LottoMacca'sManpower RecruitmentMastercardMaxx FlashMediacorpmemory of nationsMeta PortalMigrosMilnutri Sure Ministry of HealthMint*dMiss AmericaMonash UniversityMondelezMotorolaMovistarMr. Brown CyprusMr. ProperNasha RiabaNational Library BoardNative Women’s Association of CanadaNetflixNetflixNew BalanceNew York Office of the MayorNiubizNo7Noizz.plOC ŠestkaOKEYOPAP CyprusOPAP Cyprus & Press and Information OfficeOpaviaOrlen UnipetrolOzFishPaulPeakPeople in NeedPernod RicardPfizerPilsner UrquellPizza HutPKU FoundationPozitifPrague Pride FestivalPRIME VIDEOPS4PugetPwCPZUQFCCQueensland RailRed BullReportérReutersRinsoRipcurlRipioRolling StoneRunTourRådet for Sikker TrafikSADIASalsas La ConstanciaSamsungSeezSettle CyprusSignalSophia For Children Sorriso (a Colgate-Palmolive brand)SpillemyndighedenSpotifySpriteSTAMMAStandard ProcedureStarbucksStats NZSuzukiTEBTECTelefónica VivoTennessee TourismTe Whatu Ora/Ministry of HealthThe Coca-Cola CompanyThe Coffee ClubThe Female CompanyTHINK!TUITwitterTürkiye İş BankasıU.S. Census BureauU.S. Dept. of Health & Human ServicesU.S. NavyUber EatsUnder ArmourUNILEVERUnipadsUnited RentalsupGradVehbi Koç VakfıViagra ConnectVictoria's SecretVodacomVodafoneVodafoneVodafone VakfıVolkswagenVolvicVoyTuristeando / Compañía de Turismo de Puerto RicoVýstaviště PrahaWaterAidWecasablancaWendy'sWendy's - Our RelationshipWhirlpoolWork by Berlin Cameron (a VMLY&R company)Work by GlitchWork by Scholz & Friends (a VMLY&R company)Work by TAXI (a VMLY&R company)Work by VMLY&R CommerceWork by VMLY&R HealthWork by WPP Open X and VMLY&R CommerceYemeksepetiYeni RakıYMCAZespriZywiec Zdroj (Danone Group)ÇiziČeská spořitelnaČeský svaz kanoistůİstanbul ModernRelated Locations (VERF selector)- Restricted access -- Restricted access -- Restricted access -- Restricted access -AmmanAtlantaAucklandBangkokBarcelonaBeijingBogotáBrisbaneBudapestBuenos AiresCaliCape TownCasablancaChicagoCincinnatiClevelandDallasDetroitDubaiHo Chi Minh CityIstanbulJakartaJohannesburgKalamazooKansas CityKarachiKrakowKuala LumpurKyivLimaLisbonLondonMadridMelbourneMemphisMexico CityMiamiMilanMinneapolisMontevideoMoscowMumbaiNashvilleNew DelhiNew YorkParisParsippanyPragueRio de JaneiroRogersRomeSan JoséSan JuanSantiagoSeattleSeoulShanghaiSingaporeSydneySão Paulo (VML)São Paulo (Y&R)TaguigUlaanbaatarViennaWarsawWellingtonHeroes Women Role Model Lists 2023 recognize three VMLY&R leadersVMLY&R Peru named Agency of the YearVMLY&R victorious at Gerety Awards Share This Story