VMLY&R is spearheading industry disruption by being a new entrant in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022. The move marks significant competitive market evolution as integrated brand and marketing firms expand bespoke delivery offerings and differentiated experiences at scale. For the first time, VMLY&R met the strict criteria to be included in this evaluation which includes 13 other providers, comprised primarily of consultancies and one other WPP agency. The report evaluates top providers criteria in three high-level categories:Strength of Current Offering: “Key criteria for these solutions include business analysis, CX vision and strategy development, CX metrics development, CX analytics and insights, workforce enablement, customer-focused culture transformation, and standardized CX tools”.Strength of Strategy: Forrester “evaluated the practices’ vision, execution roadmap, delivery model, supporting products and services, partner ecosystem, and innovation roadmap”.Market Presence: “client penetration by region, employee presence by region, and average deal size”.To be included in this evaluation providers must demonstrate “capabilities in core CX strategy disciplines”, have “multinational operations” be relevant to Forrester clients and exceed “$250 million in annual revenue directly from CX strategy consulting engagements.”“We are proud to see our CX Transformation practice recognized by Forrester alongside top consultancy providers," said Jeff Geheb, VMLY&R global chief experience officer. "This performance reflects the value our clients’ place on bespoke strategies that drive growth and brand bonding via improved customer experiences. We are building on this momentum as part of our commitment to being our clients’ most important partner.” The Forrester report notes that “VMLY&R has a well-rounded approach to culture change, including leadership coaching, learning programs, and inclusion experience programs that assess and address cultural barriers to inclusion.” The report further notes, “reference clients highlighted a long list of [VMLY&R’s] strengths, including its innovation and thought leadership, methodologies and frameworks, and market research.One reference client said VMLY&R has a “customer-first approach leveraged with the right methodologies, areas of expertise, and experience for our digital vision and strategies as they relate to CX.” “To deliver the world’s most connected brands, VMLY&R has consistently invested in the ongoing evolution of our CX capabilities," said Jon Cook, VMLY&R global CEO. "We are proud to celebrate this recognition from Forrester, as we continue to advance our offerings, data, and guidance for our clients as they navigate new and emerging markets.”Subscribers to Forrester can access the complete report here.rgb(7,0,45)...Read MoreRelated Contentrgb(7,0,45)Content type- Any -ArticleBAV BrandBasic pageBrandCase StudyClientCountryFlightItineraryJobLandingLocationPersonRegionRegional MenuSocial MenuStyleguideRelated Categories (field_related_categories)Related Clients (VERF selector)- Restricted access -. 30% ClubAbsolutActiviaadidasAgeas Federal Life InsuranceALICORPAlproAmaroAmbliopia Campaña MundialAmerican Academy LarnacaAmnesty InternationalAmnistía InternacionalArçelikAthosAustralian UnityBaby Quest FoundationBaileysBank of CyprusBank of CyprusbeIN SportsBetty CrockerBeymenBIMBOBiogen and FundAMEBlack Executive CMO AllianceBNP ParibasBond UniversityBootsBootsBreilBridgestoneBumble IndiaBurger KingCafé de ColombiaCaltexCanadian Women's FoundationCancer DojoCenter for ludomaniCenter ParcsCentrumCharalCity of HopeCoca-ColaCoffee ClubColgateColizeyCristal BeerCytaDanoneDanoneDANONE AGUASDarnitsaDefence Force RecruitingDell IndiaDell TechnologiesDepartamento de la FamiliaEarthquake CommissionEdgarsEdgeEfes PilsenEgekildeElena'sEtiEurekaEuroLifeFantaFaxe KondiFaxe Kondi BoosterFederal Prosecution ServiceFluffyFordFordFOUSPFritz HansenGatdaGazeta.plGazeta.plGenikes InsuranceGEODISGeodisGileadGoldenGoodlife Health ClubsGoogleGoogleGreenpeaceGrigoriou AllantikaGrundigHarinera del ValleHeineken GroupHill'sHindustan UnileverHopiHuman Rights CampaignHuman Rights FoundationIchitan BeveragesIdéalIKEAIKEAIKEAIninalIntelIt's Everyone's JourneyJCC Payment SystemsJCDecauxJohanniterKaracaKFCKraft HeinzLand Transport AuthorityLanitis | Coca-Cola HBCLegacyLesieurLibertyLiberty BusinessLifeDirectLINK4Lombard Odier LottoMacca'sManpower RecruitmentMastercardMaxx FlashMediacorpMeta PortalMigrosMilnutri Sure Ministry of HealthMint*dMiss AmericaMonash UniversityMondelezMovistarMr. Brown CyprusMr. ProperNasha RiabaNational Library BoardNetflixNetflixNew BalanceNew York Office of the MayorNiubizNo7Noizz.plOKEYOPAP CyprusOPAP Cyprus & Press and Information OfficeOzFishPaulPeakPernod RicardPfizerPizza HutPKU FoundationPozitifPRIME VIDEOPS4PugetPZUQFCCRed BullReutersRinsoRipcurlRipioRolling StoneRådet for Sikker TrafikSADIASalsas La ConstanciaSamsungSeezSettle CyprusSignalSophia For Children SpillemyndighedenSpotifySpriteSTAMMAStarbucksSuzukiTEBTECTennessee TourismThe Coffee ClubThe Female CompanyTHINK!TUITwitterTürkiye İş BankasıU.S. Census BureauU.S. Dept. of Health & Human ServicesU.S. NavyUnder ArmourUNILEVERUnipadsUnited RentalsupGradVehbi Koç VakfıViagra ConnectVodacomVodafoneVodafoneVodafone VakfıVolkswagenVolvicVoyTuristeando / Compañía de Turismo de Puerto RicoWecasablancaWendy'sWhirlpoolWork by Berlin Cameron (a VMLY&R company)Work by GlitchWork by Scholz & Friends (a VMLY&R company)Work by TAXI (a VMLY&R company)Work by VMLY&R CommerceWork by VMLY&R HealthYemeksepetiYeni RakıZespriZywiec Zdroj (Danone Group)Çiziİstanbul ModernRelated Locations (VERF selector)- Restricted access -- Restricted access -- Restricted access -- Restricted access -AmmanAtlantaAucklandBangkokBarcelonaBeijingBogotáBrisbaneBudapestBuenos AiresCaliCape TownCasablancaChicagoCincinnatiClevelandDallasDetroitDubaiHo Chi Minh CityIstanbulJakartaJohannesburgKalamazooKansas CityKarachiKrakowKuala LumpurKyivLimaLisbonLondonMadridMelbourneMemphisMexico CityMiamiMilanMinneapolisMontevideoMoscowMumbaiNashvilleNew DelhiNew YorkParisParsippanyPragueRio de JaneiroRogersRomeSan FranciscoSan JoséSan JuanSantiagoSeattleSeoulShanghaiSingaporeSydneySão Paulo (VML)São Paulo (Y&R)TaguigUlaanbaatarViennaWarsawWellingtonWith the Beat of The DrumSuccess at Spikes AsiaAgency of the Year Honors for VMLY&R Mexico Share This Story